At Mandurah Baptist College we’re committed to developing and maintaining positive relationships with all members of the College community and to the timely resolution of any concern or complaint that may arise. We continually update our Complaints Policy and treat concerns and complaints seriously and address it professionally, competently, and impartially, applying principles of confidentiality and procedural fairness. We acknowledge that students and parents/guardians may sometimes have a complaint about a decision, behaviour, act, or omission that they feel is unacceptable. Whilst most issues can be resolved through direct discussion, there may be instances in which this is not possible. To view our Policy download the documents at the bottom of this page.